Engineering depth.
Leadership at scale.

Leadership, results & technical scope

• Directed migration from legacy voice to VoIP, transitioning more than 10,000 users with zero downtime.
• Enforced DoD compliance across VPN and remote systems, achieving zero audit findings.
• Authored VoIP technical standards that reduced issue-resolution time by 25%.
• Delivered more than 20 training programs for 200+ personnel, improving operational readiness by 30%.
• Supported the Network Enterprise Center transition from legacy voice services to Cisco Unified Communications and modern VoIP capabilities.
• Maintained contracted performance across data, voice, and VoIP systems while responding to Network Enterprise Center tasking and operational priorities.
• Served as a trainer and instructor for personnel adopting newly installed VoIP systems, improving operator confidence and sustaining knowledge transfer.
• Developed and maintained technical manuals covering equipment operation, maintenance, and troubleshooting procedures for NEC personnel.
• Supported the 311th Signal Command by monitoring and maintaining unified communications performance across NIPRNet and SIPRNet environments.
• Delivered formal and informal instruction on Cisco Unified Contact Center Express and emergency-response communications systems.
• Provided rapid incident response and secure remote troubleshooting through VPN connectivity to minimize downtime and restore operational service.
• Deployed and configured Cisco Meraki wireless and security appliances to improve mission connectivity, visibility, and centralized monitoring.
• Engineered and supported Cisco CUCM, UCCX, Unity Connection, Webex, TMS, PCD, Prime Infrastructure, IP telephony, and VoIP/VTC services.

Technology & scope

Leadership, results & technical scope

• Built secure hybrid-work infrastructure for more than 150 employees, maintaining full business continuity during the pandemic.
• Directed a $500K communications upgrade aligned to operational and business needs.
• Engineered IT systems that reduced latency by 25% and improved customer-service delivery.
• Advised leadership on modernization strategy while mentoring junior engineers.
• Installed and configured business phone systems to improve internal and customer-facing communications.
• Served as the technical subject-matter expert in project meetings and translated business requirements into practical VoIP/VTC and infrastructure solutions.
• Implemented and managed secure office and telecommuting networks while protecting sensitive customer and business information.
• Configured and maintained servers supporting critical business applications, data storage, and day-to-day operations.
• Assessed phone, VoIP, VTC, and network environments to identify deficiencies, operational risks, and improvement priorities.
• Planned and executed system upgrades and routine maintenance to sustain performance, availability, and security across the IT environment.
• Integrated Cisco Meraki cloud-managed networking to simplify remote administration and improve visibility across the environment.

Technology & scope

Leadership, results & technical scope

• Directed secure VoIP and VTC deployments across NATO and DoD theaters, sustaining high availability and mission readiness.
• Conducted enterprise infrastructure assessments that drove design improvements and reduced outages by 30%.
• Served as a subject-matter expert to project leadership, training junior engineers and accelerating delivery timelines.
• Supervised 8–10 junior technicians in deployed and CONUS environments across database, web, network, systems, training, and configuration-management functions.
• Designed, installed, maintained, and supported LAN, WAN, wireless, network-segment, internet, and intranet services in mission environments.
• Monitored and troubleshot TCP/IP, firewall and port rules, VPN, VoIP, network performance, and load-balancing issues.
• Installed, configured, and troubleshot servers, network hardware, operating systems, application software, and associated configurations.
• Created and maintained detailed system documentation, operating procedures, and technical training materials.
• Configured and supported Windows Server, Hyper-V virtualization, SAN/NAS storage, and Microsoft Exchange environments.
• Administered business and mission servers, networks, web applications, virtualization, backups, and database-support services.
• Controlled secure video-teleconferencing sessions supporting senior military leaders and general officers.
• Managed 17 separate network environments spanning top-secret through unclassified mission domains.
• Led medium and large technical initiatives and provided escalation-level expertise to network and systems personnel.
• Managed distribution and availability of more than 20 unmanned-aerial-system asset feeds supporting theater operations.
• Developed and enforced backup, disaster-recovery, and system-protection procedures for mission services.
• Surveyed telecom rooms and supporting infrastructure for DoD requirements involving power, grounding, UPS, ISP/OSP, and operational readiness.
• Planned and integrated secure, high-availability VoIP/VTC solutions using SBCs, E1/T1 circuits, CUCM, voice gateways, conferencing platforms, EMS, and QoS.
• Operated and maintained Command, Control, Communications, Computers, and Intelligence (C4I) systems supporting situational awareness, operational coordination, and command decision-making.
• Diagnosed and resolved C4I hardware, software, and communications network issues to restore mission services and sustain operational readiness.
• Integrated C4I hardware, software, and communications capabilities to support information sharing across mission systems.
• Managed C4I operations, maintenance, troubleshooting, and integration activities in support of mission requirements.

Technology & scope

Leadership, results & technical scope

• Managed more than 500 systems, 1,000+ user accounts, and $2.2M+ in tactical communications equipment with 100% accountability.
• Delivered secure and non-secure network communications for Ranger Battalions, joint partners, and interagency teams in combat environments.
• Supervised and mentored junior technicians, enabling reliable mission handoffs and sustained operational readiness.
• Supported garrison information systems as the Senior LAN Manager NCO and site technical lead.
• Installed more than 100 Ethernet LAN drops and 20 Cisco IP phones per month while configuring Cisco switches and routers for command requirements.
• Managed 500+ network computers, 1,000+ accounts, 200 printers, and associated peripherals valued at more than $5M.
• Completed five Afghanistan rotations as a Ranger Communicator supporting Operation Enduring Freedom.
• Provided secure and non-secure communications to Ranger units, interagency partners, and other federal organizations across multiple operational regions.
• Served as the assault-force ground commander’s Radio Transmission Operator during deployed Ranger operations.
• Provided site-wide help-desk and field-support services for users operating in garrison and deployed environments.
• Configured and maintained portable communications packages built around satellite terminals, Dell PowerEdge servers, Cisco routers and switches, and KG encryption devices.
• Administered users, computers, and access across multiple Active Directory network environments.
• Applied Ranger standards of planning, accountability, security, and contingency readiness to communications operations where failure carried immediate mission impact.
• Operated and maintained Command, Control, Communications, Computers, and Intelligence (C4I) systems supporting commanders’ situational awareness and coordination of forces.
• Troubleshot C4I hardware, software, and communications networks to restore connectivity and sustain command-and-control capabilities.
• Integrated C4I hardware, software, and communications systems to support information sharing and mission coordination.
• Managed C4I operations and technical support activities spanning maintenance, troubleshooting, and system integration to support military mission requirements.

Technology & scope